Account Deletion Request

We're sorry to see you go. Please read the information below before submitting your request.

⚠️ Important Information

  • •This action cannot be undone. Once your account is deleted, all your data will be permanently removed.
  • •Account Information: Your name, email, phone number, and profile will be deleted.
  • •Order History: All your past orders and delivery records will be removed.
  • •Saved Addresses: All saved delivery and pickup addresses will be deleted.
  • •Payment Methods: Saved payment methods will be removed.
  • •For Riders: Your earnings history, KYC documents, and payout information will be deleted.
  • •Processing Time: Account deletion will be processed within 30 days of your request.
  • •Legal Retention: Some data may be retained for legal, tax, or regulatory compliance purposes as required by law.

💡 Consider These Alternatives

  • •Temporary Break: Simply stop using the app - no need to delete your account.
  • •Update Settings: Manage notification preferences and privacy settings in the app.
  • •Contact Support: If you're experiencing issues, our support team can help: support@doorbel.com

Enter the email associated with your DoorBel account

Enter the phone number associated with your account

Help us understand how we can improve our service

Type the word DELETE in capital letters to confirm

Cancel and Go Back

Need Help?

If you're experiencing issues with your account or have questions before deleting, please contact our support team:

Email: support@doorbel.com

Phone: +233 246 654 390

Hours: Monday - Saturday, 8:00 AM - 6:00 PM (GMT)