Privacy Policy

1. Information We Collect

DoorBel collects information to provide, improve, and protect our services. We collect information you provide directly to us, including:

• Account information (name, email address, phone number)
• Delivery addresses and contact details
• Payment information (processed securely through Paystack)
• Order history and delivery preferences
• Profile photo and identification documents (for riders only)
• Communications with customer support

Information We Collect Automatically

• Location Information: We collect precise location data from riders during active deliveries to enable real-time tracking. For customers, we collect location data when you use our services to provide accurate delivery addresses.
• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Information: App interactions, features used, time spent, and performance data
• Push Notification Tokens: To send you order updates and important notifications

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your delivery orders
• Enable real-time order tracking and rider location sharing
• Process payments securely through our payment partners
• Send you notifications about your orders, deliveries, and account
• Communicate with you about your orders and respond to support inquiries
• Verify rider identity and conduct background checks (KYC)
• Detect and prevent fraud, abuse, and security incidents
• Improve our services, develop new features, and conduct research
• Send promotional offers and marketing communications (with your consent)
• Comply with legal obligations and enforce our terms

3. Location Information & Background Tracking

DoorBel uses location services to provide core functionality of our delivery platform:

For Customers

• Location is collected when creating orders to set pickup and delivery addresses
• Real-time tracking of your delivery on a map
• Location data is only collected when the app is in use

For Riders

• Background Location Tracking: When you accept a delivery and go online, we collect your location in the background (even when the app is not active) to provide real-time tracking to customers and optimize delivery routes
• Background tracking only occurs when you are actively on duty and have an assigned delivery
• You can stop background tracking by going offline or completing your deliveries
• Location data helps us calculate distance-based earnings and ensure delivery accuracy

We retain location data for completed deliveries for up to 90 days for support purposes, after which it is anonymized or deleted.

4. Information Sharing and Disclosure

We share your information only as necessary and in the following circumstances:

With Service Providers

• Delivery Riders: We share your name, phone number, and delivery addresses with assigned riders to fulfill your orders
• Payment Processors: Payment information is shared with Paystack and mobile money providers to process transactions
• SMS and Email Services: To send notifications and communications
• Cloud Storage Providers: For secure data storage (Cloudinary for images)
• Error Tracking Services: To monitor and improve app performance

For Legal Reasons

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect the rights, property, or safety of DoorBel, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues
• Enforce our Terms of Service or other agreements

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit using HTTPS/TLS
• Encryption of sensitive data at rest
• Secure password hashing (bcrypt)
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure cloud infrastructure with industry-leading providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

You can access your account information through the app settings. You can request a copy of your data by contacting us.

Correction and Update

You can update your account information (name) directly in the app. For other changes, contact our support team.

Deletion

You can request deletion of your account and associated data by visiting our Account Deletion page or by contacting support@doorbel.com. We will process your deletion request within 30 days, except where we are required to retain certain data for legal purposes.

Notification Preferences

You can manage your notification preferences in the app settings, including:

• Push notifications
• Email notifications
• SMS notifications
• Marketing communications

Location Permissions

You can control location permissions through your device settings. Note that disabling location services may limit functionality.

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Information: Retained until you delete your account
• Order History: Retained for 3 years for support and dispute resolution
• Location Data: Active delivery tracking data retained for 90 days, then anonymized
• Payment Records: Retained for 7 years for tax and accounting purposes
• KYC Documents: Retained for the duration of rider relationship plus 5 years for regulatory compliance

8. Cookies and Tracking Technologies

Our mobile app does not use browser cookies. However, we use similar technologies:

• Local Storage: To store authentication tokens and app preferences
• Analytics: To understand app usage patterns and improve performance
• Push Notification Tokens: To send you notifications

Our website uses cookies to improve your browsing experience. You can control cookies through your browser settings.

9. Children's Privacy

DoorBel is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Ghana, including countries that may not have the same data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending you a notification
• Updating the “Last updated” date

Your continued use of DoorBel after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

13. Compliance with Ghana Data Protection Act

DoorBel is committed to complying with the Ghana Data Protection Act, 2012 (Act 843) and regulations issued by the Data Protection Commission of Ghana. We process personal data lawfully, fairly, and transparently, and only for specified, explicit, and legitimate purposes.