Terms of Service

Last updated: October 15, 2025

1. Acceptance of Terms

By accessing and using the DoorBel delivery service ("Service"), including our mobile application, website, and related services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our Service.

These Terms of Service ("Terms") constitute a legally binding agreement between you and DoorBel Delivery Services ("DoorBel," "we," "us," or "our").

2. Service Description

DoorBel provides an on-demand delivery platform that connects customers with independent delivery riders ("Riders"). We facilitate the delivery of packages, documents, food, and other items within Ghana.

2.1 Customer Services

  • Order creation and management
  • Real-time delivery tracking
  • Secure payment processing
  • Customer support and dispute resolution

2.2 Rider Services

  • Access to delivery opportunities
  • Earnings tracking and payment processing
  • Route optimization and navigation
  • Rider support and training resources

DoorBel acts as a technology platform and is not a delivery service provider. Riders are independent contractors, not employees of DoorBel.

15. Contact Information

For questions about these Terms or any other inquiries, please contact us:

Legal Email: support@doorbel.com

Support Email: support@doorbel.com

Phone: +233 246 654 390

Address: DoorBel Delivery Services, Tamale, Ghana

By using DoorBel, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.